Kane Ingram
IT Support Engineer
Gamlingay, UK.About
Highly skilled IT Support Engineer with over four years of experience in 1st and 2nd line technical support, specializing in complex issue resolution, virtualized infrastructure deployment, and device lifecycle management. Proven expertise in cloud security (Azure AD, Entra ID), Microsoft 365 administration, and robust network infrastructure, consistently improving cybersecurity and operational efficiency. Eager to leverage certified knowledge (CompTIA A+, AZ-900, MD-102) to deepen skills in advanced device management, cloud services, and IT operations for a forward-thinking organization.
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Work
Node IT Solutions
Helpdesk Technician (Escalation Team - 2nd Line)
Node IT Solutions
Helpdesk Apprentice (Triage Team - 1st Line)
Holme Court Dyslexic Specialist School
IT consultant
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Education
Biology
University of Lincoln
Biology
Stratton Upper School
Psychology
Stratton Upper School
English Literature + Language
Stratton Upper School
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Languages
English
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Certificates
MD-102: Microsoft 365 Endpoint Administrator
Microsoft
CompTIA A+
CompTIA
Information Communications Technician (Support Technician): Level 3
Solveway
AZ-900: Microsoft Azure Fundamentals
Microsoft
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Skills
IT Support & Operations
Technical Support, Helpdesk, 1st Line Support, 2nd Line Support, IT Operations, Troubleshooting, Remote Support, On-site Support, SLA Adherence, Process Improvement, System Monitoring
Cloud & Identity Management
Azure AD, Entra ID, Conditional Access Policies, Microsoft 365 Administration, Device Lifecycle Management, Windows Autopilot, Microsoft Endpoint Manager, Cloud Security
System & Server Management
Virtualized Infrastructure (Proxmox, VMware, Hyper-V), Windows Server (2016-2022), macOS, Linux, Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, Group Policies, System Administration
Networking
Network Infrastructure, FortiGate, Unifi, Draytek Firewalls, Fortinet Switches, VLAN Segmentation, Network Monitoring
Project & Process Management
CRM Migration (Behaviour Watch CRM), Project Delivery, System Implementation, Client Management, Strategic Planning
Hardware & Software
Hardware Troubleshooting, Software Troubleshooting, Email Support, Connectivity Issues
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Interests
Computer Gaming
Computer Building
Archery
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References
Nathan Collins
Service Desk Manager, Node IT Solutions - CONTACT DETAILS AVAILABLE UPON REQUEST.
Anita Laws
Head Teacher, Holme Court School - CONTACT DETAILS AVAILABLE UPON REQUEST.
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